FAQ

Q1: Can I get a refund for my deposit?

Certainly! Within seven days after the official launch of the Kickstarter campaign, we will issue a full refund of your deposit, and the amount will be returned to your original payment method.

Q2: Can I use one deposit to reserve more than one device?

Yes, you can use a single deposit to reserve multiple devices under the same email address.

Q3: What is the function of the $20 deposit?

The $20 deposit has several benefits: it locks in an exclusive VIP price, ensures priority shipping, and gives early supporters access to a special gift and discounted add-ons. It also helps us forecast demand and plan production efficiently to fulfill all orders.

Q4: How does the deposit work when the Kickstarter goes live?

After your deposit payment, you’ll receive a confirmation email with a receipt showing your $100 discount. Two days before the Kickstarter campaign goes live, we’ll send you a special link via email—simply click the link to claim your VIP access and perks.

Q5: Will I be notified when the Kickstarter campaign launches?

Yes. You’ll receive email reminders a few days before and on the day of launch, so you won’t miss your chance.

Q6: What if I use a different email on Kickstarter?

The email address you use for your Kickstarter pledge must match the one you used for your deposit. If you need to update it, please contact us with your deposit confirmation, and we will assist you.